Utilities FAQs

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  • Cross Connection/ Backflow

    • I want to install an irrigation system, what do I need to do?

    • What is backflow?

    • How do I know when my annual backflow testing is due?

    • Why do I have to test my backflow preventer every year?

    • Is it okay for trucks to hook up to the fire hydrants?

    • How do I know if I need a backflow test?

    • Do I still have to have the backflow device tested if I'm not going to use my irrigation system?

    • Can you recommend a backflow tester?

    • What is "potable water"?

    • What is a non-potable fluid?

    • What is a cross-connection?

    • Why do water suppliers need to control cross-connections and protect their public water systems against backflow?

    • What is a backflow preventer?

    • Why do backflow preventers need to be tested periodically?

    • Where do I get the backflow device test form or who has the backflow device test form?

    • Do I have to send in the backflow device test results or does the tester?

  • Miss Utility

    • Will the Town locate water and sewer lines in my yard if I call Miss Utility?

    • Why are there colored paint marks in the street and in my yard?

    • Why do I need to call Miss Utility?

  • Sanitary Sewer

    • What is the difference between a sanitary sewer and a storm sewer?

    • Can I dispose of hazardous chemicals and medications down the drain?

    • What happens to the water I flush?

    • How is the sanitary sewer system maintained?

  • Utility Design & Construction

    • What is the process for requesting water and sewer service for a new development?

    • How long does it take to receive fire hydrant flow test data?

    • Can I do my own fire hydrant flow test?

    • What is the process for requesting water/sewer modeling (flow data) for a new development?

    • What are the tap and availability fees for new water and sewer services?

  • Water & Sewer Bills

    • What is the Town's Policy regarding those who have a power of attorney for a family member or is the executor of an estate for taxes and water and sewer bills?

    • Is a water and sewer deposit required?

    • I have just moved/will be moving out of a home whose water is provided by the Town of Leesburg. How do I close my account?

    • I have just moved/will be moving into a home whose water is provided by the Town of Leesburg. How do I set up water service?

    • I need water turned on at a home which is a rental/investment property or a foreclosed/bank-owned property, and whose water is provided by the Town of Leesburg. How do I set up water service?

    • Does the Town accept check cards or credit cards? Can I pay my bill over the phone with a credit card?

    • Why is my first bill so high?

    • I didn’t use any water, so why am I still being billed?

    • How can I set up an automatic payment from my bank to pay my utility bill?

    • How do I change the water service into my name?

    • What if I can’t pay my utility bill by the due date?

    • Can I read my meter to check my water consumption?

    • What is a fixed charge on my utility bill?

    • Where do I pay my water bill?

    • Can you adjust my utility bill if I have a leak?

    • Are there any charges to connect my water and sewer service?

    • What if my water bill is really high, but I haven't watered outside?

    • I cannot pay my water bill in full. Can I make payment in installments?

    • When will I receive my water and sewer bill?

    • What causes the periodic spikes in my water bill?

    • What is a surcharge and why am I being charged with it?

    • What are the water and sewer rates?

    • Can I arrange to be billed monthly instead of quarterly?

    • Can I set up automatic payments?

    • How can I get water service connected or reconnected?

    • What is the Town's Policy on returned checks or checks with insufficient funds?

    • When and what charges are assessed if my utilities are disconnected for non-payment?

    • How do you determine how much water and sewer service I've used and how much to charge me?

  • Water Leaks or Sewer Back Ups

    • I am having low (or high) water pressure throughout my house, what should I do?

    • Who is responsible for the repair to the water and sewer lines leading into my house?

    • Who should I contact if there is a water or sewer emergency or line break?

    • How do I check for a toilet leak?

    • What if my water bill is really high, but I haven't watered outside?

    • What causes the periodic spikes in my water bill?

    • I had a sewer back-up over the weekend and a Town employee came out to help. Will I be charged for that?

    • Can you recommend a plumber?

    • Who should I contact if my sewer line is backing up into my house?

    • Can you help me determine if I have a leak?

  • Water Service & Quality

    • My water smells like a swimming pool, what can be done about this?

    • I see black specks in my water at the kitchen sink, what is causing this?

    • My water is brown or rust colored, what should I do?

    • I sometime see white residue on my cookware, on glass shower doors and elsewhere on my sinks and showers, what is that?

    • Sometimes I detect a bad odor coming from my bathroom sink; it is especially noticeable when I am brushing my teeth, washing my face or otherwise near the sink when the water is running; is that coming from the water?

    • What is the hardness of Leesburg Water?

    • Why are there white specks in my tap water?

    • Is there lead in my water?

    • Why does tap water look cloudy sometimes when it comes out of your faucet and then clears up in your glass?

    • I've heard that my drinking water contains chlorine – is it safe to drink?

    • Is it OK to drink from the garden hose when you are hot and sweaty from playing in the yard?

    • Is Leesburg's Tap Water Fluoridated?

    • Is Leesburg water softened?

    • The instructions that came with my new dishwasher state that I need to base the amount of soap I use on the grains per gallon of hardness in my water. What does that mean?

    • I try to conserve water, but I frequently see Town personnel wasting water at fire hydrants. Why?

    • I live in an apartment and my water bill is included in my rent. How can I receive information concerning my tap water?

    • My neighbor said I should put a brick in my toilet tank to save water. How does that save water and is it a good idea?

    • Where does Leesburg’s water come from?

    • I seem to have reduced water pressure in some of my faucets, what is causing this?

    • How can I get water service connected or reconnected?