Provide Instant Feedback via a QR Code (scan me or click here)

In 2023, the Leesburg Police Department (LPD) implemented a community engagement and feedback solution that uses text messaging to provide members of the public with an opportunity to provide feedback with our agency via a QR code. This innovative approach allows for more direct and convenient communication between the community and the police department.

Those participating will receive a short 9-question text message survey. The questions cover topics such as community safety, employee proficiency, and overall agency performance. Those taking the survey will also have an opportunity to provide free-text feedback.

By implementing and effectively utilizing this feedback solution, the LPD can strengthen its relationship with the community, address concerns, and work collaboratively towards creating a safer and more inclusive environment.

Provide Post-Incident Feedback via a Text Message Survey

In 2023, the Leesburg Police Department (LPD) additionally implemented a community engagement and feedback solution that uses text messaging to provide members of the public with an opportunity to provide feedback after a non-life-threatening interaction with our agency. This will provide the Leesburg Police Department with the ability to automatically hear the community’s perspective on what we are doing well, where we can improve, and what concerns they may have.

A few hours after or the next day after a non-life-threatening incident, LPD will automatically send a 4-question text message survey to the phone number of the individual who called our Emergency Communication Center. The quick survey will individually touch on the caller’s experience with both the dispatcher(s) and the officer(s) who assisted them. It will also allow citizens to provide their own free-text comments or feedback.

Surveys for calls received after 8:00 PM will be sent out the following morning after 8:00 AM.  Those who do not wish to participate can reply with STOP to opt out of all future text message surveys from the department.  

Give a Compliment 

If you wish to commend the actions of a Leesburg Police Department member, or any aspect of our operations, you can do so using one of the following methods:

• Complete our online Submit a Compliment form, or
• Call the Leesburg Police at 703-771-4500 and tell the person answering the phone that you want to provide a compliment, or
• Visit the Leesburg Police Department at 65 Plaza Street NE and explain that you wish to provide a compliment, or
• Send a written commendation via mail, or drop it off at the Leesburg Police Department, or
• Email us at policeadmin@leesburgva.gov.

The compliment will be passed onto the employee as well as his/her respective supervisor for inclusion in his/her personnel file. 

File a Complaint 

If you wish to file a complaint about a Leesburg Police Department member or about any aspect of Leesburg Police Operations, please:    

• Complete our online Complaint form, or
• Call us at 703-771-4500 and tell the person answering the phone that you wish to make a complaint, or
• Visit the Leesburg Police Department, 65 Plaza Street NE, and explain that you wish to make a complaint, or
• Send a written complaint via mail or drop it off at the Leesburg Police Department, or
• Email us at policeadmin@leesburgva.gov.

Your form, call, visit, email, or written complaint will be directed to a supervisor. You will be asked to identify yourself and provide your best contact information.

Your complaint will then be thoroughly investigated and an assigned supervisor may contact you with additional questions about your complaint.

When the investigation has been completed, the Chief of Police will review the investigation, and will write you a letter explaining what has been found out about the matter. If the investigation may not have a quick turnaround time until completion, you will receive a letter telling you approximately when you may expect a reply.