Please note that when paying Water & Sewer Bills via the Customer Self-Service Portal, Automatic Payment or electronic check, errors resulting from incorrect or invalid account or bank routing numbers will be subject to a $50 fee. Please take special care to enter your account and bank routing numbers accurately.

Need Help Paying Your Bill?

Are you experiencing economic hardship? Need help paying your water bill? Resources are available from the state and county that may be able to assist you:

Loudoun Cares: Click "Start Prescreen" on their webpage www.loudouncares.org/help or call 703-669-4636.

Town Council approved Loudoun Cares to administer Leesburg Customer Assistance Program (LCAP) to provide assistance to in-town utility customers with financial hardships who are struggling to pay a portion or all of their quarterly utility bill. LCAP is funded through the General Fund Unassigned Fund Balance which was appropriated by the Town Council in early 2024

Loudoun County Information and Referral (I&R)  CLICK HERE or call 703-777-0420.

This program helps you get connected to health and human services information and resources in Loudoun County, including utility assistance.

Virginia 2-1-1: Visit www.211virginia.org, call 2-1-1 or text “Connect” to 247211.

The Commonwealth’s 24 hour information and referral service that provides help including utility payment assistance. 

Late Payments

Bills are considered delinquent or late if payment is not received by the 30th day the bill was rendered. If an account remains unpaid after this date, a 10% late fee will be assessed. Failure to receive a bill does not exempt the customer from payment of late fees. A reminder notice with the assessed penalty, will be mailed to customers and due within 15 days to avoid disconnection.

Disconnection of Delinquent Accounts

Unpaid accounts will be assessed a delinquent account processing fee. A door hanger be delivered to the service address. Any accounts that remain unpaid, will be disconnected on the date listed on the door hanger. 

Re-connection of Service

Once a customer has been disconnected for non-payment, the entire past due balance and all fees must be paid before service is restored. If the security deposit was already refunded, re-connection of service will require a new security deposit which will be refunded again after three years of good payment record or upon closing the account. If payment is made before 4:00 p.m. on the disconnection date, we will make every attempt to reconnect service on that day. Please note that it may take up to one full business day to restore service.

Collections

The Town of Leesburg has enlisted the services of an outside collections agency to collect 2021 and prior years delinquent utility bills. The collection agency, Nationwide Credit Corporation (NCC), is located at 5503 Cherokee Avenue, Suite 100, Alexandria, VA, 22312. Please be aware that NCC does make cold calls to Town of Leesburg former customers that have delinquent bills outstanding. Former customers should contact NCC directly at 844-862-7251 to have an NCC representative review the details of outstanding bills or to make a payment by phone. Payments can also be made online at the NCC website.

Question About Your Bill?

You can submit questions using our online Water and Sewer Billing Questions form, or you may contact the Utilities Department at 703-771-2713.