Billing Schedule

The Town of Leesburg is divided into six Water Meter Reading Districts. Bills are sent out on a quarterly basis, according to the billing and mailing schedule. Since all water and sewer services are used by the customer in advance of the bill, bills are due and payable when rendered.

Leak Adjustment

Only excess utility charges due to leaks in an underground pipe between the water meter and your residence are eligible for an adjustment. Excessive water use due to toilet leaks, dripping faucets, irrigation system leaks or other interior plumbing leaks are not eligible for bill adjustments.

Please review the full policy on Utility Billing Adjustments to see if you meet the conditions for a bill adjustment. Please submit your Leak Adjustment request form.

Please call Customer Service at 703-771-2713 or email watersewer@leesburgva.gov with any questions concerning leak checks or leak adjustments. 

Rates per Ordinance 2024-O-001 adopted by Town Council on January 9, 2024

For other rates, charges or fees, see the Town Code Section 34.1. 

Utility Service Trips

A trip fee will be charged for second and subsequent visits during the regular work day hours to a service location for the same activity necessitated by the failure of the customer to be present. A trip fee will also be charged when a customer misses a scheduled appointment. An after hours trip fee will be charged for visits outside the regular work day including re-connection of service from shut off if paid after 4:00 p.m.

Leak Check

Leak checks may be requested by a customer. If an underground leak in the water service line is determined, the customer shall not be charged for the leak check. If no leak or a leak other than underground is determined, the customer shall be charged a leak check fee. If an underground leak is determined, refer to the Leak Adjustment Policy for the guidelines regarding a credit to the account.

Water meters are the property of the Town of Leesburg. Removing or tampering with a water meter can result in a tampering fee. When a customer reactivates service after service has been discontinued by the Town, fee for tampering (unauthorized activation) must be paid before service will be resumed.

• Customers must apply for water service before the service is activated. Any person using the water without properly applying for service will be charged a tampering fee.
• Any customer who has been cut off due to non-payment and tampers with or removes the lock from a meter will be charged a tampering fee.

Per Town Code Section 34.1-123, it is illegal for any unauthorized person (including a licensed plumber) to alter, tamper with, relocate, willfully damage or bypass a water meter. Any persons violating this section shall be subject to the fullest extent of the law including the cost of replacement or repair, including material.

Water Meter Testing

Water meters may be tested by the Town or as requested by a customer. The water meter test shall be performed in accordance with American Water Works Association (AWWA) Standards Methods Latest Revision on a certified test bench.

If, as the result of a customer requested test (performed in accordance with American Water Works Association Standards Methods latest revision), the meter registers accurate, the customer shall be charged meter testing fee.

If, as the result of a customer requested test (performed in accordance with American Water Works Association Standards Methods latest revision) the meter registers inaccurately, the customer shall not be charged for the test.

In the event the test results indicate that the meter is faulty or inaccurate, the meter shall be calibrated or replaced, and a billing adjustment shall be made. The billing adjustment shall be made for that billing cycle based on the customer’s typical average twelve (12) month gallon usage.