Yes, if they have a blue hydrant meter attached to a yellow fire hydrant. Please review photos of the Town’s hydrant meters and notify us at 703-771-2713 if you see a different colored meter or do not see a meter connected. After hours, please contact the Leesburg Police Department at 703-771-4500.

You or your irrigation contractor must:

• Apply for a plumbing permit through Loudoun County Building & Development.
• The irrigation system must be protected with a backflow device to eliminate any potential for cross connection.
• The backflow device must be tested upon install and annually to assure its operability.
• The backflow prevention device must be tested by a certified backflow tester and results submitted on a LEESBURG BACKFLOW DEVICE REPORT FORM to the Town's Utility Department by email to backflow@leesburgva.gov, or by mail, 1385 Russell Branch Pkwy.

To ensure that the device is functioning properly and the water supply is protected. Your device is a mechanical unit that has internal seals, springs, and moving parts that are subject to wear or fatigue. The annual test ensures a properly functioning device and certifies that the device has not been removed or had a by-pass line installed around it. If the assembly fails the test, it must be repaired or replaced, and retested with passing results submitted to the Town.

Irrigation systems require backflow device testing ANNUALLY. Even if you don't plan to run it, the system must be turned on and the backflow device tested. If you choose to no longer have the system, the system must be cut and capped and inspected by the Town's Environmental Compliance Inspector. You are also required to sign a Memorandum of Understanding stating the system has been permanently disabled and will no longer be used.  Visit our Backflow & Cross Connection page or email backflow@leesburgva.gov more information.

You must call Miss Utility at 811 because it is the law. Anyone, including homeowners, who plan to dig or alter the ground surface, must call Miss Utility.

These marks indicate underground utilities and marked by utilities owners or representatives as required by the Miss Utility program. The yellow mark shows where a gas line is present; blue indicates a water line; green represents a sewer line; red indicates electric power lines, cables, conduit and lighting cables; orange represents communications, alarm or signal lines, cables or conduit; pink indicates temporary survey markings; and white signifies proposed excavation.

No. The Town will only locate and mark water and sewer lines that are Town owned and maintained. The Town does not locate water and sewer lines on private property.

The Town of Leesburg voluntarily tested for a group of PFAS chemicals in 2021, 2022 and 2023 utilizing methods that are capable of detecting these compounds at much lower levels than previously attainable. The Town analyzed for eighteen (18) PFAS compounds including perfluorooctane sulfonic acid (PFOS), perfluorooctanoic acid (PFOA), perfluorononanoic acid (PFNA), perfluorobutane sulfonic acid (PFBS), perfluorohexane sulfonic acid (PFHxS), and hexafluoropropylene oxide dimer acid (HFPO-DA). The Town analyzed samples at both the source water prior to treatment and in the distribution system. One of the eighteen compounds tested for was detected in the distribution system and two have been detected in the source water. While the results from our testing are encouraging, these compounds are very common in the environment, and it is reasonable to expect that detectable levels are present in the water from time to time. It should also be noted that the detection level of the EPA method utilized can only accurately measure these compounds down to 1.9 ppt.

 A comparison of the testing conducted to date and the new EPA MCL level are outlined in the table below:

The single detection of PFOS at 2.0 ppt is above the EPA Health Advisory Level (HAL) of 0.02 ppt. At this time, the lowest level that instruments can accurately detect these compounds is 2 ppt, therefore results cannot be accurately measured down to the EPA HAL of 0.02. The level detected in our sampling does not represent an emergency or regulatory violation. If this had been an emergency, customer would have been contacted. If you are concerned about potential health effects from these compounds above the HA level, EPA encourages you to contact your health professional. EPA is not currently recommending bottled water for communities that exceed the HA for these compounds.

A summary of all Town of Leesburg PFAS testing can be viewed at the link below.

• Detailed report of all Town of Leesburg PFAS testing data

For more information on PFAS compounds, their occurrence, and what you may be able to do to reduce your exposure, see the links below. 

• Environmental Protection Agency (EPA)
• Centers for Disease Control (CDC)
• Virginia Department of Health
• American Water Works Association (AWWA)

No.  We own and maintain all of the fire hydrants within our service area.  To ensure safety and security of the Town's water system, only Town staff are permitted to operate hydrants. 

Request a fire hydrant flow test.

Upon approval of the construction plans, the developer should contact Betsy Payne at 703-771-2762 for calculation of fees and a draft permit. The developer can pay the fees at Town Hall. After water and sewer fees are paid, a Town zoning permit can be obtained for construction.

Yes, residential deposits are $150. Commercial deposits are based on the anticipated water and sewer usage for quarter. If after three years, there are no disconnections, no returned checks, and no late charges, the deposit is applied to the account as a credit or when the account is closed. 

In addition to your water & sewer consumption and fixed fees, your first bill includes a $30.00 Service Charge and a $150.00 Deposit.

The Service Charge is not refundable. Deposits are returned for homeowners after three (3) years if there are no late payments. Additional information can be found at our Start Utilities Account page.

You can start your water and sewer service by completing and submitting an online form OR stop by the Town of Leesburg Finance Department (25 W. Market St.), OR call 703-771-2713. If leaving a voicemail message please include your name, phone number, new address, start date and your social security number so we can set up your account. 

Please note that we can only set up a residential account in an individual’s name if that person or an authorized representative is the one giving us the information. Also, we can only set up the new account in one person’s name.

For more information is available on our Water & Sewer Bills page.

With our automatic payment service, you will get your Town of Leesburg statement in the mail, but there will be no need to write a check. Your bill will be paid automatically from your checking or savings account at your financial institution. THIS SERVICE IS FREE.

To sign up for this program, complete and submit our online Automatic Payment Form (please note that the form will not work in the Internet Explorer browser. We recommend using Chrome or Safari.)

The automatic payment will apply to your next quarterly billing.  The following notice will be printed on your bill: "This bill is strictly for your records.  Do not remit payment.  You are currently enrolled in our automatic payment program."

If you have established a monthly payment plan for your account, automatic payments will not be processed for your account.

While we cannot change the billing schedule, we are able to take payments on an account whether or not it has been billed yet.

If you are making a payment on an account that has no current balance due, the payment will be applied to the account as a credit, which will then be applied towards the next bill. Please make sure to include your account number, CID, or service address with your payment.

Please see our current water and sewer rates page. 

Report the incident immediately to the Utilities Department by calling 703-771-2750, Monday through Friday, 8:30 a.m. to 5:00 p.m. After 5:00 p.m weekdays and on weekends and holidays, contact the Leesburg Police Department's non-emergency number at 703-771-4500 to report waterline breaks, damaged fire hydrants, or any other emergency issues related to water.

If you suspect you have a sanitary sewer backup, we request you contact the Town of Leesburg Utility Department before you call a plumber. Contact us at 703-771-2750 or after hours at 703-771-4500. On call staff will respond to determine if a problem exists in the town's sewer main. If staff determines that the town's sewer main is clear, you will be advised to contact a licensed plumber at your expense to correct the problem.

Residents are responsible for maintenance of their sanitary sewer lateral from the house to the sewer main, even though a portion may be on public property.

The Town maintains the sanitary sewer mains in the street to the sanitary lateral cleanout and maintains the waterlines in the street up to and including the water meter. The sanitary lateral cleanout and water meter box are typically located near the sidewalk at the property line. The property owner is responsible for sanitary lateral repairs from the cleanout to the house, and for water supply line repairs from the meter box to the house.

If you feel your water pressure at home is less or more than normal, contact the Utilities Department at 703-737-7075, and we will dispatch staff during regular business hours. Town staff will confirm the pressure at the closest fire hydrant and your outside hose bib.

Chlorine is used to disinfect your drinking water and eliminate disease-causing microorganisms. For this reason, there may be an odor or taste of chlorine when you first turn on your faucet in the morning. This should dissipate after you run the water for a few minutes. 

The white residue you see is the result of minerals such as calcium and magnesium in the water – these minerals are often collectively described as “Hardness”. Leesburg’s water is considered moderately hard with a typical hardness value of 100 ppm – 150 ppm. Hardness is sometimes expressed as Grains per Gallon; Leesburg’s water hardness in grains per gallon would be roughly 5.8 to 8.8 grains per gallon. Water hardness presents no health risk. Commercial cleaners are effective at removing residue from fixtures.

If your water is brown or rust colored, the cause is probably iron. The cause is usually ageing pipes in the distribution system that are made of iron and are unlined. The Town’s distribution system has relatively few of these old style pipes, but some are still in service. Interruption of normal flow patterns caused by flushing, line breaks, repairs and construction can lead to release of the deposits and iron scale that have developed on these older pipes; the result is “rust colored” water. While iron in water is not a health risk, we recommend not drinking tap water that is discolored in any way. We also recommend not washing clothes in discolored water as staining may occur. If you have rust colored or discolored water in your home, run the cold water tap for 15 minutes and it should clear up. You may also need to flush your commodes a few times if the discolored water has been drawn into the house plumbing. If the water does not clear up, please contact our Water Supply Division at 703-737-7110.

Frequently, reduced water pressure is caused by an accumulation of calcium particles on the aerator screen. These particles are small and white to bluish green in color and originate in your home’s hot water heater. The calcium is in solution form when entering your home's plumbing and precipitates out in your hot water heater due to the increase in temperature. The particles flow through your plumbing and then get trapped in your aerator when you run the hot water to your sink. To remove the particles, unscrew your aerator (screen) from the faucet and rinse off the accumulated calcium.

Utility personnel flush areas of the Town’s water distribution system, especially in the warmer months, to help freshen the water and improve water quality. Hydrant flushing is an important component of maintaining a water distribution system and ensuring that customers receive the highest quality product at all times.

The Leesburg Water Supply Division treats water from the Potomac River and one groundwater well.

No. Garden hoses are made with special chemicals and components that keep them flexible, and the chemicals can leach into the water. The opening on the end of the hose could also be covered with germs from laying in the grass, from using a hose-end chemical sprayer attachment, or from exposure to outside elements and animal wastes.

The cloudy water is caused by tiny air bubbles in the water like the bubbles you see when you pour a soft drink into a glass. Bubbles rise to the top and then disappear just like they do in a soft drink. Occasionally, you may notice that your drinking water appears cloudy. Milky water, also commonly described as cloudy or hazy, is almost always caused by air in the water.  If you experience such water, fill a clear glass with water and set it on the counter.  Observe the glass of water for one to three minutes.  If the white color is due to air, the water will begin to clear at the bottom of the glass first and then gradually will clear all the way to the top. This is a natural phenomenon and is completely normal; the water is safe to use and drink.

Trace elements found in the water supply are reported in the Town's annual water quality report. Testing shows no lead in the water when it leaves the Leesburg Water Treatment Facility.

Dissolved calcium in the water precipitates in your hot water heater and can accumulate over time, this calcium can sometimes show up as white or pale green particles in your faucet strainers. On some occasions, white specks can be the sign of a hot water heater problem. Defective internal dip tubes within your water heater may be the source of the chips. Follow manufacturer's guidelines by draining your hot water heater at least once a year to flush out sediment collecting in the bottom of the tank. Turn electric off to electric hot water heaters during the draining and refilling process; otherwise, electric heating elements will be damaged.

The most common cause of black particles in water is the deterioration of rubber materials used in plumbing fixtures.

Your plumbing fixtures are designed with a P-trap to prevent sewer gas from entering your home through the network of drains. Occasionally, you may need to run the faucet or pour a few ounces of household bleach down the drain to disinfect.