Billing & Account Questions

For all water and sanitary sewer account inquiries, please use our Water & Sewer Billing Questions form.

To start water and sewer service, use our Start/Stop Service online application.

If you have additional questions please call Utilities Customer Service Staff at 703-771-2713 or email watersewer@leesburgva.gov.

After Hours Emergencies

After 5:00pm weekdays and on weekends and holidays, contact the Leesburg Police Department's non-emergency number at 703-771-4500 to report waterline breaks, damaged fire hydrants, overflowing sewer manholes, or any other emergency issues related to water and sewer. Starting and stopping service is not considered an emergency. Staff will not be dispatched after 8PM for non-emergency matters. A $50 after hours fee may be applied to your account.

Report a Water and Sewer Service Problem

To report a concern with your water quality (odor, taste, appearance) or some other issue with your water or sewer service (low pressure, broken clean out cap, etc.), please submit your concern using the Water & Sewer Service Issues form. 

Sewer Backup?

If you suspect you have a sanitary sewer backup, we request you contact the Town of Leesburg Utility Department before you call a plumber. Contact us at 703-771-2750 or after hours at 703-771-4500. On call staff will respond to determine if a problem exists in the town's sewer main. If staff determines that the town's sewer main is clear, you will be advised to contact a licensed plumber at your expense to correct the problem.

Residents are responsible for maintenance of their sanitary sewer lateral from the house to the sewer main, even though a portion may be on public property.

Report Illegal Connection to Fire Hydrant 

It is illegal to tamper with or open a fire hydrant without attaching a navy blue hydrant meter as seen in the photo below. If you do not see a dark blue hydrant meter, immediately contact the Town at 703-771-2750.

Illegal Sanitary Sewer Manhole Access

Sanitary sewer manholes are access points to the Town's sanitary sewer system. If you notice anyone other than Town personnel opening a manhole, discharging liquids or other materials into a manhole, immediately contact the Town at 703-771-2750.

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