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Privacy Policy and Disclaimer

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What information do we collect?

Personal information gathered on this website will be collected only to the extent necessary to provide the services or benefits you desire; only appropriate information will be collected; and you will be given the reason the information is collected and be able to examine any related personal records about you which are maintained by the Town of Leesburg to the extent provided by law. In order to use certain services we offer, you may be required to submit personal information about yourself. This information may include, but is not limited to, your name, address, account number, property information, and other information used to identify your relationship with the Town of Leesburg. This information will be safeguarded in compliance with the laws of the Commonwealth of Virginia. Should you not provide this information, we may not be able to offer you the services you desire.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (See individual payment portals for further details.)
  • To administer a survey or other site feature
  • To send periodic emails
  • The email address you provide will only be used to send you information and updates pertaining to your request.
  • If you decide to opt-in to one of our subscriber lists, you will receive emails and/or texts that may include Town news, updates, or service information, etc.
    • The only information we retain related to your subscription is your email address or mobile phone number.
    • Your personal contact information (address, email or phone number) submitted for optional electronic notifications may be withheld from disclosure under the Virginia Freedom of Information Act, unless you request otherwise. When you register, you will have the option to request that your information be disclosed.
    • If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or text.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or providing government services, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law (including the Virginia Freedom of Information Act), enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Although the Town of Leesburg will not initiate the release of information about you to other individuals or agencies without your knowledge and consent, you should be aware that the Town government may be required by law to release certain information about you under certain circumstances. It may be disclosed to outside parties who are performing government services. The Town of Leesburg will strictly comply with the provisions of the Virginia Privacy Protection Act and the  Virginia Freedom of Information Act in this regard, as well as with all other laws and court orders governing the release of your information. As a public entity the Town of Leesburg is required to respond to requests under the Commonwealth of Virginia’s Freedom of Information Act (FOIA, §2.2-3700, et seq., VA Code Ann.). Personal contact information such as address, telephone number, and email address submitted for optional electronic notifications may be withheld from disclosure at the Town's discretion, unless the person who registers to receive notifications specifically indicates a preference for disclosure.

Your Consent

By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Public Information Officer
25 W Market St
Leesburg, Virginia 20176

webmaster@leesburgva.gov